New features and latest enhancements (v11.41)

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NEW - NetSupport School Tutor for Google Chrome

The new NetSupport School Tutor for Chrome extends the product's multi-platform support by enabling teachers in a dedicated Chrome OS classroom to interact with student Chromebooks* from their own Chrome OS-enabled system.

* The NetSupport School Student app extension for Google Chrome needs to be installed on each student Chromebook.

Key Features when connecting to students from a teacher's Chrome OS device:

  • View a crystal clear thumbnail of each student machine in a single view.
  • Zoom in to view a larger thumbnail of any selected student Chromebook.
  • The teacher can set objectives and expected outcomes for the current lesson.
  • Ask students to register at the start of each lesson.
  • Lock the student's mouse and keyboard when instructing.
  • Send an instant survey or request for feedback to each student and display results in real time.
  • The teacher can open a discussion session that all or selected students can join, enter their comments and share with the rest of the class.
  • Send an attention-grabbing message or instruction to each student machine.
  • Request Help facility - students can send a request for help to the teacher.
  • Block unauthorized websites.
  • Use approved websites only.
  • Block all Internet access.
  • Launch a website on the student Chromebook.
  • Block FTP Access.
  • See details of the website that students are currently viewing.

In mixed platform classrooms, the NetSupport School Windows Tutor application can also connect to student Chromebooks.

Click here for more information.

NEW - NetSupport School Student for iOS

The latest version extends NetSupport School's ability to support your BYOD (Bring Your Own Device) initiatives and the growing use of mobile technology in the modern classroom with the launch of its new Student app for Apple iOS devices.

The NetSupport School Student for iOS ensures students using these devices can still join with your NetSupport-managed lessons.

Key features when connecting to students using iOS devices:

  • Student Register: The teacher can request standard and/or custom information from each student at the start of each class and create a detailed register from the information provided.
  • Connecting to Students: The teacher can either browse for students (from their desktop application) or allow students to connect directly to the relevant class from their device.
  • Lesson Objectives: If provided by the teacher, once connected, students are presented with details of the current lesson, together with overall objectives and their expected learning outcomes.
  • Sending Messages: The teacher can broadcast messages to one, selected, or all devices. Students receive an audible and visual alert when a message is received and they can then be viewed and managed by the student.
  • Chat: Both the student and the teacher can initiate a Chat session and participate in group discussions.
  • Requesting Help: Students can discreetly alert the teacher when they require assistance. This sends an alert to the teacher's desktop, enabling them to interact with the student concerned. In addition, a red toolbar appears at the top of the student's screen, enabling the teacher to easily identify students in need of help as they move around the classroom.
  • Class Surveys: As part of student and classroom assessment, teachers can conduct on-the-fly surveys to gauge student knowledge and understanding. Students are able to respond in real time to the survey questions posed and the teacher can then show results to the whole class, enabling students to receive instant feedback on their progress.
  • Show Screen: While presenting, the teacher can show their desktop to connected devices, at which point students are able to use touch-screen gestures to pinch, pan and zoom in order to highlight key information when needed.
  • Battery Status: View the current battery strength for each connected student device.
  • Configuration Options: Teachers can choose to pre-configure each device with the required classroom connectivity settings, or 'push' the settings out to each device from within the NetSupport School Tutor program.

Click here for more information and to download the app.


NetSupport School Student for Android v2

The latest version enables teachers to:

  • Remotely launch a selected website on one or multiple student tablets.
  • Remotely assign 'rewards' to students to recognise good work or behaviour.
  • Blank student screens to gain attention.
  • View the current wireless battery strength status for each connected student.

Additionally, for supported devices*:

  • View thumbnails of all connected student tablets from the Tutor PC.
  • Zoom in to view a larger thumbnail of any selected student tablet.

* Supported devices are from those vendors who have provided the additional access privileges needed for screen monitoring on their tablets.


Optimised Network Performance (IP Multicast)

In some environments, network activity can be reduced by utilising multicast rather than broadcast technology, where data is only sent to devices explicitly requesting it. To ensure suitability on all environments, NetSupport School now offers support for both broadcast and multicast modes.


File Transfer

The latest version of NetSupport School features live folders. When initiating a file transfer to a remote PC, the path to any open folders (Explorer windows) on either the Tutor or Student's desktop are displayed at the top of the file transfer view window to ease quick selection.

 

Previously released features in Version 11.30 - Show/hide

Whats new Whats newNetSupport School Student for Android

Available to download from Google Play, the new NetSupport School Student for Android meets the challenges presented by the increased use of mobile technology in the modern classroom.

For use in your existing NetSupport-managed classroom environment, once installed on your students' Android tablets, teachers can interact with and support students from the traditional desktop Tutor application.

Key features when connecting to students using Android tablets:

  • Student Register: The teacher can request standard and/or custom information from each student at the start of each class and create a detailed register from the information provided.
  • Connecting to Students: The teacher can either browse for student tablets (from their desktop application) or allow students to connect directly to the relevant class from their Android device.
  • Lesson Objectives: If provided by the teacher, once connected, students are presented with details of the current lesson, together with overall objectives and their expected learning outcomes.
  • Sending Messages: The teacher can broadcast messages to one, selected, or all tablet devices. Students receive an audible and visual alert when a message is received and they can then be viewed and managed by the student.
  • Chat: Both the student and the teacher can initiate a Chat session and participate in group discussions.
  • Requesting Help: Students can discreetly alert the teacher when they require assistance. This sends an alert to the teacher's desktop, enabling them to interact with the student concerned. In addition, a red toolbar appears at the top of the student's tablet, enabling the teacher to easily identify students in need of help as they move around the classroom.
  • Class Surveys: As part of student and classroom assessment, teachers can conduct on-the-fly surveys to gauge student knowledge and understanding. Students are able to respond in real-time to the survey questions posed and the teacher can then show results to the whole class, enabling students to receive instant feedback on their progress.
  • Lock Screen: The teacher can lock students' screens while presenting, ensuring student focus when required.
  • Show Screen: While presenting, the teacher can show their desktop to connected tablets, at which point students are able to use touch-screen gestures to pinch, pan and zoom in order to highlight key information when needed.
  • Configuration Options: Teachers can choose to pre-configure each Android tablet with the required classroom connectivity settings, or 'push' the settings out to each device from within the NetSupport School Tutor program.

Click here for more information about and to download the app.

Extended Google Chrome OS Support

Chat: The teacher can open a discussion session with selected or all students, enter their comments and share with the rest of the class. Enhnaced 'Show' performance.

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Previously released features in Version 11.20 - Show/hide

Enhanced Windows 8 (Metro) Support

Adding to our existing Windows 8 desktop support, teachers and technicians now have the capability to interact with and control student machines that are running the Windows 8 (Metro) interface:

Internet Control

  • Allow access to approved websites only.
  • Block all internet access or limit to those on a restricted list.
  • Use the SafeSearch feature to prevent inappropriate content being returned within search results.
  • Block FTP access.

Application Control

  • Only allow approved applications to run.
  • Prevent restricted applications from running.
  • Monitor the use of open applications.
  • Change the currently viewed application.
  • Close applications, with the option to save work, on selected student systems in a single action.
  • Force applications to close without prompts.
  • Launch an application at student machines.

Quick Launch / Desktop Controls

Introduced in version 11, the 'Quick Launch' option lets teachers remotely launch applications, specific documents or websites on selected or all student computers in an instant. The feature now includes support for Windows 8 'Metro' apps.

The 'Student Desktop' controls now include the option to switch between the Windows 8 desktop and 'Metro' interfaces.

Technician's Console

Now allows Windows 8 Store 'Metro' apps and web pages viewed on Windows 8 'Metro' browsers to be included in your 'always-on' restrictions.

Extended Google Chrome OS Support

The latest version extends NetSupport School's support for students using Google Chrome OS netbooks:

  • Show the teacher's screen. Ensure student attention and focus when presenting by 'showing' the teacher's desktop to selected student screens.
  • Perform a show to students in a browser tab, or in full screen mode.
  • Multi-monitor support. If the teacher is using multiple monitors, select an individual screen to show to students or show all.
  • Show an application to selected students.
  • Remote Control. As well as discreetly monitoring student screens (Watch Mode), teachers can now interact with the students' desktops with real-time remote control (Share Mode). Ideal for providing 1:1 help and support to students as needed.


>> Screenshot gallery <<

Visit our Chrome page for more information and to download the latest version of the NetSupport School Student Extension for Chrome.

Optimising NetSupport School for use in a wireless environment

NetSupport School uses advanced techniques to limit the effects of an unreliable wireless network. In this latest version, we have added multiple configuration options that will help you reduce the amount of data being sent across your network - resulting in improved performance.

Our handy guide provides more information about the steps you can take to optimise NetSupport School for use in your wireless environment. Click here to download a copy.

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Previously released features in Version 11 - Show/hide

NetSupport School has evolved over many years to ensure it continues to meet the challenges faced in today's modern classrooms and remains compatible with the ever-changing IT landscape.

With any new release, the focus is not only on introducing innovative new features but to also review existing functionality to ensure it remains relevant and in line with modern teaching practices.

With this in mind, NetSupport School Version 11 delivers over 200 new and enhanced features all wrapped in a restyled user interface.

A full overview follows or download a copy of our interactive What's New Guide.

 


Question and Answers Module

The new Question and Answer Module delivers a simple and compelling set of tools to encourage active assessment of learning in the classroom. It enables teachers to reinforce key learning points and instantly gauge student understanding during a lesson.

Using a ‘game-show’ approach, the teacher can quickly ask the class verbal questions, allow students to be selected based on speed of answer, as a team or at random. Rewards can be allocated and tracked against the individual or, where appropriate, teams.

At the core of this feature is the ability to deliver both peer and individual student assessment quickly and efficiently as well as introduce new questioning styles to the lesson, such as ‘basketball’ questioning.

  • First to answer question type.
  • Enter an answer question type.
  • Random Selection question type.
  • Ability to group students into teams randomly.
  • Ability to specify the number of teams.
  • Ability to create teams based on House/Colours.
  • Ability to 'bounce' question to next student.
  • Ability to set thinking time for students before they can answer.
  • Ability to set time limit for students to answer.
  • Ability to exclude students from next round if they answer correctly.
  • Ability to exclude students from next round if they answer incorrectly.
  • Peer assessment option.
  • Ability to score as team or individual student.
  • Option to deduct a point for an incorrect answer.

 


Tutor Assistant App for Apple iOS and Android

Version 11 introduces a new component available for free download from the Apple iTunes, Amazon App Store and Google Play app stores.

For use in your existing NetSupport-managed classroom environment, the NetSupport Tutor Assistant app is an extension to the traditional desktop Tutor application, delivering greater mobility for teachers around the ICT suite and the ideal tool to allow teaching assistants to help with monitoring student progress.

Apple iOS, Android tablet and smartphone compatible, once installed on a device, the app pairs with the NetSupport desktop Tutor software, allowing teachers the freedom to move around the classroom, helping retain key control and monitoring of all student workstations.

    Features supported on Tablets:
  • Support for Android and iPad tablets.
  • View student thumbnails.
  • Send students a preset message.
  • Block restricted websites.
  • Set approved websites.
  • Block all internet access.
  • Lock/Unlock student computers.
  • Logoff student computers.
  • Blank/Unblank student screens.
  • Restrict student printing.
  • Set approved applications.
  • Block restricted applications.
  • Select a group of students.
  • Details View.
  • View student Help Request notifications.
  • Zoom on student.
  • Sort students by name/tutor order.
  • View current application.
  • View current websites.
  • Set connection password.
  • Tutor badge displaying the number of currently connected Tutor Assistants.
    Features supported on Smartphones:
  • Support for Android and Apple iOS smartphones.
  • Send students a preset message.
  • Block restricted websites.
  • Set approved websites.
  • Block all internet access.
  • Lock/Unlock student computers.
  • Logoff student computers.
  • Blank/Unblank student screens.
  • Restrict student printing.
  • Set approved applications.
  • Block restricted applications.
  • Set connection password.

 


Technician's Console

Version 11 delivers a range of major enhancements to the Technician’s Console, centred around two key areas of functionality. Firstly, Security Policies, where all PCs can be checked against a pre-defined set of policies, identifying instantly any computers that are without anti-virus, Windows updates or Internet protection.

Secondly, a Policy Management tool allows for NetSupport restrictions to be defined and applied across the school permanently.

Currently, classroom management solutions offer usage control for the duration of a lesson and these restrictions stop as soon as the teacher PC disconnects. In NetSupport School 11, these restrictions are applied centrally and remain in force 24 hours a day. During a lesson these can be overridden with the teacher's specific settings.

    New and enhanced features in the Tech Console include:
  • View/Set Power Management Policy for students and teachers.
  • View/Set Windows Update Policy for students and teachers.
  • View/Set User Access Control Policy for students and teachers.
  • View Antivirus status for students and teachers.
  • View/Set Windows Firewall Policy for students and teachers.
  • View Spyware status for students and teachers.
  • View/Set Internet Explorer Phishing Filter for students and teachers.
  • View/Set Internet Explorer Protected Mode Policy for students and teachers.
  • View NetSupport Protect Status for students and teachers.
  • Edit the registry of a remote system.
  • Launch a local command prompt from the remote system on your PC.
  • Launch Application toolbar option.
  • Ability to set 'Always on' Application Restrictions for students and teachers.
  • Ability to set 'Always on' Internet Restrictions for students and teachers.
  • Ability to set 'Always on' USB restrictions.
  • Ability to set 'Always on' CD/DVD restrictions.
  • Ability to set 'Always on' Printer Restrictions.
  • Convenient slider to resize thumbnails, set update interval or auto size thumbnails from status bar.
  • Enhanced File Distribution performance.
  • Support for Google Chromebooks.
  • Search for Student by Name.
  • Search for Students by Device.
  • Search for Students by Room.
  • Show Wireless signal strength in Tech Console.
  • Show remaining battery power in Tech Console.
  • View User Acknowledgement status for students and teachers.
  • View Security key status for students and teachers.
  • Ability to manually mark a machine as a Tutor.
  • Option to exclude teachers' machines from Global policies.
  • Option to group teachers' computers automatically.
  • Redesigned Tech Console interface.
  • New Security Column in Tech Console Details View.
  • New Policy Column in Tech Console Details View.
  • Customisable Columns in Tech Console Details View.
  • Wider columns in Inventory, application, process and service lists.

 


Google Chromebook Support

The new generation of Google Chromebooks is set to help schools put technology in the hands of more students and NetSupport is keen to ensure that teachers can continue to provide effective student support in this environment.

Version 11 includes as standard a set of plugins for Chrome OS netbooks, allowing them to be monitored by a normal teacher PC. A NetSupport Chrome Client is available for free download from the Google Play store.

NetSupport School allows a mixture of devices to be managed simultaneously, so not all students need to be on Chrome-based systems. A unique ‘gateway’ is provided to ensure all students can be located and managed when required.

  • View student thumbnails.
  • Send instant Student Surveys.
  • Display Student Survey results.
  • Send students a message.
  • Block restricted websites.
  • Set approved websites.
  • Block all internet access.
  • Launch a website on the student Chromebook.
  • Block FTP access.
  • Close a website on the student Chromebook.
  • Register students.
  • Configure Room Mode.
  • Redesigned Lesson Details entry dialog.

For more info about NetSupport School for Google Chromebook Click here

 


Windows 8 PC and Tablet Support

Pre-release support provided for Windows 8 on both regular and touch-enabled desktop computers as well as for use by both teacher and student on Windows 8 tablets.


File Transfer/File Distribution Enhancements

There are a number of enhancements to the product's capabilities when moving files to and from students.

File Transfer now utilises UDP for one-to-many transfers and delivers files 10x faster across the classroom.

As well as NetSupport's 1:1 File Transfer and 1:many File Distribution features, the innovative 'Send and Collect Work' tool, that allows documents to be sent to all students and then collected in a single action by the teacher, now provides realtime feedback on the status of each document sent enabling the teacher to see which student files are ready for collection and which students need reminding.

  • UDP File Transfer.
  • UDP Send/Collect Work.
  • Ability to access File transfer/Distribution options directly from the Tutor toolbar menu.

Replay Files

A major enhancement to the 'Record and Replay' feature is included in version 11. The feature provides a mechanism for a teacher to record activity on a target PC to be replayed at a later date. These recordings are currently stored in a NetSupport format file.

Version 11 introduces a new Video Editor, allowing Replay Files to be trimmed and edited before being exported as AVI or WMV files. Teachers can use pre-set options or more advanced users can access the new Video Editing application where they can control video resolution, audio quality, start and end points of the video and much more.

The features provides the perfect tool for building a library of recorded demonstrations, either captured in class or pre-prepared for inclusion in future schemes of work.

  • Ability to resize output video resolution.
  • Ability to crop video files.
  • Output files in AVI or WMV format.
  • Configurable audio quality.
  • Preset Normal and Hi-Res video modes.
  • Advanced standalone replay conversion tools.

New Student Connection Mode

The introduction of a new mode of connection, User Mode, enables the teacher to define a list of students to connect to based on their logged-on user name. To make this and other modes of connection easily accessible, a new Class Wizard is displayed when the Tutor program initially loads and when a class is restarted.

The Class Wizard enables the teacher to select the mode that best suits their requirements and guides them through identifying the required students for the class. You can connect by Room, PC Name, Student login name or simply browse the network to locate students.

  • Connect to Students by UserID.
  • New 'Random Student' toolbar button randomly selects a student machine for teachers to interact with.
  • Ability to choose how many students to randomly select directly from the Tutor Toolbar.
  • Connect to Chromebook Students.

 


Student Journal

The already unique Digital Student Journal has been further enhanced to aid in lesson recording and improve the provision of content for students outside of the classroom. Teachers and students can now select an existing journal file and continue to add subsequent lessons to it. Teachers can add chapters to the journal, create bookmarks, even synchronise missing content from their journal with a student who has missed a lesson, or simply make the document more professional and add a school logo.

The journal delivers a complete record of all activity within a lesson, aids homework and revision, provides a valuable resource for students who have missed a lesson and gives teachers a full record of activity.

  • Continue adding resources to an existing journal.
  • Ability to name a Student Journal.
  • Teacher's journal status shown on status bar.
  • Tutor Toolbar icon now indicates whether the teacher's journal is started.
  • Ability to add a quick note to the student journal directly from the drop down menu.
  • Option to print journal directly from the drop down menu.
  • Ability to add named chapters to the student journal.
  • Include Student Register in teacher's journal.
  • Automatic creation of bookmarks based on chapters.
  • Journal synchronisation - if the student has missed items these can be inserted in the correct position in line with the teacher's journal.
  • Undo feature allows the teacher or student to remove the last item added.
  • Ability to customise the journal with your school's logo.

Quick Launch / Desktop Controls

Ease of use is key to the success of any NetSupport product. With the addition of so much new functionality in NetSupport School version 11, a number of changes have been made to the user interface to simplify use and ensure teachers have instant access to all of its key features.

The new Quick Launch feature brings together functionality from other modules and provides a single source where the teacher can remotely launch applications, specific documents or websites on selected or all student computers in an instant. In addition to Quick Launch, version 11 has extended the usual Lock PC, Blank Screen features to also include 'Show Desktop' which instantly minimises all applications on the student PC and 'Clear Desktop' which will automatically close all applications on the student PC...with a warning!

 


Student Toolbar

Version 11 sees a further extension of the unique Student Toolbar, providing a visual indicator for students as to the current lesson, time remaining, rewards they have been assigned and much more. The Student Toolbar ensures that all collaborative features within the product are accessible to students. Students are instantly notified when printer restrictions have been applied, Internet or application controls are in place and can quickly access details of their lesson objectives and expected outcomes or simply request teacher assistance.

The Student toolbar changes colour when help is requested, avoiding the need for students to highlight their request to the rest of the class. For those less able, the toolbar also provides one-click access to student resources, their memory stick for accessing documents or to identify when they have completed coursework sent by the teacher. The toolbar is also the access point when a student wishes to add their own personal notes or content to their digital journal. The toolbar can be enabled or disabled to suit lesson requirements.

  • Redesigned Student Information Bar.
  • Toggle On/Off Student Information Bar option from the Tutor.
  • Improvement to the calculation of space the class details require removing previous overlapping.
  • Improved Student Toolbar tooltips.
  • Student Information Bar Rewards now displays a number when too many to fit.
  • Alert feature to allow students to let the teacher know when they have run out of wok or need assistance.
  • Ability to see work sent by the teacher, sort the files and mark work completed in rea time and tell teacher ready for work to be collected.

 

 


User Interface

Version 11 sees a fully redesigned interface. While it has retained the same layout for familiarity, all aspects of navigation and feature access have been revisited and enhanced. All menus within the product have been updated, many are now dock and un-dockable, allowing them to be moved around the desktop for regular use. The new menu format provides interactive menus where, for example, a message can be sent directly from within the 'communication' menu rather than needing to launch a separate dialog.

With version 11, not only have we added significantly more innovative and unique functionality, we have made the product even simpler and more intuitive to use.

  • Redesigned Tutor Toolbar.
  • Redesigned Tutor Side bar.
  • Visual Indicator for Global Policies on Tutor Side Bar.
  • Visual Indicator for Global Policies against students.
  • Large Application Icon on mouse over.
  • Large Application Icon on Thumbnails.
  • Simplified Client Context Menu.
  • Redesigned Toolbar displayed when the Tutor is minimised.
  • New View Window status bar images for battery and wireless strength.
  • New Inventory Window status bar images for battery and wireless strength.
  • New File Transfer Window status bar images for battery and wireless strength.
  • New style frame for thumbnails.
  • Custom student images used when printing class layout.
  • Client properties correctly identifies Windows 8 (32 bit or 64 bit).
  • New style of dropdowns from Tutor Toolbar allowing additional options to be set.
  • Ability to send a quick custom message directly from the Tutor Toolbar.
  • Ability to select video to show directly from Tutor Toolbar.
  • Ability to select replay file to show directly from Tutor Toolbar.
  • Ability to pin drop down menus as floating windows.
  • Option to minimise Approved/Restricted lists.
  • New Student Desktop toolbar group icon.

 

 


Internet Controls

  • Support for Google Chrome Browser.
  • Support for Mozilla Firefox Browser.
  • New quick launch option available from the Tutor toolbar.

Application Controls

  • Ability to clear the student desktop.
  • Ability to minimise student applications.
  • Renaming of 'Execute' function to 'Launch' application.
  • Larger application icons overlaid on student icons.
  • New Quick Launch option available from the Tutor toolbar to replace the Execute at Client toolbar.

Groups

  • Group students randomly by team.
  • Group students by House/Colour.
  • Increased size of “select group” dialog.
  • Group dropdown displayed when right clicking the group menu.
  • Group tabs now resize if there isn't enough space.
  • Group tooltips now display custom group images.

Tutor Start-up Modes

  • Option to disable Global Internet policy on start-up.
  • Option to disable Global Application policy on start-up.
  • Option to disable Global Print policy on start-up.
  • Option to disable Global Device policy on start-up.

Tutor Configuration Options

  • Ability to predefine Tutor Room list.
  • Option to include multiple rooms in preconfigured Tutor Room list.

Student Configuration Options

  • Exclude specific student machines from global policies.
  • Enable User Acknowledgement for Tech Console connections.
  • Enable Screen Scrape mode.
  • Easy Tutor access to Student Toolbar configuration.
  • New Lock Screen image for widescreen aspect ratio displays.

Print Management

The Printer Management feature now highlights to the teacher the number of paused print jobs requiring attention.

Testing Modules

  • New holding screen while a test is loading.

Help Requests

  • Redesigned Help Request user interface.
  • Visual Taskbar indicator shows new help requests.
  • Tutor Toolbar badge showing the number of open help requests.

Active Directory

  • ADMX templates.

Show

  • Automatically copy missing video files as part of Show Video.
  • Show Video now supports more video formats.
  • Notification dialog highlighting how to end a show.

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