I've started installing NSS 9.0 around the school in place of NSS 8.5, and I cannot believe how much improvement your company has made to this product - the addition of the Print manager especially (we nearly paid out for a product of similar capability) is excellent. You've obviously been listening to clients' needs!

NetSupport has greatly improved our ability to provide structured training sessions, and allows everyone in the class to keep pace with the instructor. Trainings are easier to conduct and much more efficient using NetSupport. Highly recommended!

"We use NetSupport School to monitor and control student activity in labs and in the resource centre. Controlling computers from one central position has made it easier for us to monitor and control computers on three different levels of the Resource Centre. And when required we lock systems down to get the attention from students in labs or prevent them from playing games, etc. on the systems."

"After using a whole range of pupil management software including NetOp and PC Anywhere I was seriously disillusioned with claims companies made about their software. We needed something that was easy to use for everyone, not just qualified IT personnel. As an MCSA there are not many programs that make me look twice. But from the first time I saw NetSupport working it made me look again, after an hour of seeing what it could do and how EASY it is to use, not only for myself but for the teachers too, I knew I had to have this program (our headteacher never sees me this excited about software). We found NetSupport could provide us with a long term solution while keeping the price very competitive. I would highly recommend this product to anyone in the market for a quality class management program."

"Having used Net Support School for over 5 years I have found it to be an invaluable support tool as well as an excellent teaching and classroom control aid. With almost 300 workstations spread over a large split level site, NetSupport School allows my team to provide remote support to end users quickly and easily. Teaching staff praise the ease with which Net Support School can be used to focus students on the subject matter of their lessons. I thoroughly recommend this product to both Teachers and education ICT support staff alike."

"We've found that students often stray on to applications or the internet when they should be doing assigned work. We needed to restrict what they could do within their ICT lesson. We had a look at NetOp but found that NetSupport School was competitively priced and ticked all the boxes. NetSupport School has focused our students on the work, taking away the distraction of the internet. It's ease of use and quick set up allows teachers to demo skills without the need of a projector or interactive whiteboard."

"We first bought NetSupport School by recommendation of an external trainer, who was training our staff in-house. She used it for that training module and our in-house trainers use it now. We found it very easy to install and it is a fabulous training tool. To be able to demonstrate an action on everyone's screen is a real benefit, as it assists in their understanding and enhances the training experience. It is invaluable when training a large number of staff as well so you can monitor their screens and assist when needed without them having to ask. "

"We use NetSupport School in our computer training room and find it to be a fantastic tool for all of our class-room based training. The software is easy to use, very reliable and extremely cost effective. I cannot imagine running a class-room based training session without NetSupport School."

"With NetSupport School, more attention is paid to "teaching" within the classroom allowing for a greater "learning experience" especially in limiting students accessing the internet when they are supposed to be concentrating on the lesson."

"Installing NetSupport School in our classrooms has been a great help to both our IT staff and our instructors. It was a simple quick installation and was easy to configure.."

"The delivery of instruction and computer laboratory activities using NetSupport School Pro software becomes efficient and rewarding both to students and instructors. The software poses an innovative methodology of conducting laboratory classes. And a real cost saving for the school management, as well."

"NetSupport is great software, it's well-written and reliable, it's easy for staff to use with little up-front training, but has the depth-of-feature power that makes extended investment in professional development useful. We use it in all the labs, and it has made them better places to teach in. Because we no longer need 'line of sight' to all the monitors, we can organize space according to safety, convenience, and good educational practice. I and other staff members also appreciate the testing and group surfing components for a variety of things we do in class. I've been using NetSupport for years, first in Tennessee (when I did an audit of the available lab management software on the market and came across it originally) and brought that expertise and knowledge back to Illinois to apply to the schools I currently support."

"NetSupport has given our instructors for both Call Center New Hire and Technical Service Rep product training the tools they need to effectively manage the classroom. Instructors can help individual students by watching or taking over their screen, and control access to the internet. One of the great tools is the ability to deliver short quizzes (learning checks) after a lecture to ensure student comprehension. Based on the results of the learning checks, instructors can immediately go back and cover aspects of a topic in more depth if students do not show that they have met the learning objectives for that module."

"NetSupport School has created an environment in our computer lab where the instructor can use time very efficiently and effectively. The once time-consuming tasks of starting programs and powering the lab up and down are now done in seconds. The screen lock feature allows the teacher to grab the attention of students almost instantly and students know that the lock means the teacher wants their attention. This software has made a huge impact on the effectiveness on computer lab time while also helping to direct students attention on the task at hand."

"There weren’t any other products we could find that would do what we wanted. Each of the three grade levels had different needs regarding what NetSupport School could do. The high school labs simply needed monitoring by the librarian and computer lab teacher—just so they would know they were being supervised even though the teacher/librarian was not in visual sight of the monitor. The middle school situation needed monitoring as well as print restriction and Internet supervision. The elementary school needed all the above, in addition to a way to monitor printing, take control of their screens, and broadcast individual screens to the lab. The addition of NetSupport School has made the librarian/teacher job MUCH easier and caused our students to be more conscious of what they are doing and how they are doing it. Implementing NetSupport School hasn’t really lowered our TCO, but it has saved us having to find either volunteer or part time help to oversee lab use."

“I find that a lot of times students are reluctant to say aloud that they are having trouble with a topic we are covering. This way, they can be discreet and let me know they need more assistance or they can let me know that I may need to re-teach or review. I have seen a difference in attitudes as well as grades.”

"I had to find a way to watch all the student computers and at the same time, teach both individuals and groups. My classroom is a lab. We are a court school - students are all on probation. Like all students, they like to see what they can get away with. NetSupport School has saved me endless hours of searching through histories on the student computers to monitor web sites. Also, it allows me to give one-on-one and small group help from my teacher computer. The students learn so much faster when you can control their mouse to show them where to click then have them do it themselves. It has also cut down on computer repairs because I am always alert to where the students looking at."

"NetSupport School has allowed me as the teacher to have control of the students’ computers; I now lock out all games and the internet unless it is to be used for a classroom activity. In addition, I can make entrance and exit exams, view and take over a student’s computer, and display the student’s computer in the classroom. My frustration level has diminished immensely and I now am able to teach as opposed to monitoring the improper use of the computers."

"This is the most fabulous thing since sliced bread!!! We have installed this on our computers and it works with such ease!!!! I am so proud that most of our students are doing exactly what they are supposed to concerning the computers. I have "locked out" a few who were on inappropriate websites (myspace and witchhunt). You should have seen the look on their faces!!! Priceless!!!"

Positiv ist die einfache und problemlose Installation im Netz. Beeindruckt hat mich/uns die übersichtliche Programmoberfläche, die eine intuitive Bedienung möglicht macht. Das System arbeitet sehr sicher - bis jetzt ohne Abstürze oder andere Fehlfunktionen. Das Testmodul haben wir bereits für zwei Prüfungen eingesetzt.

"NetSupport has greatly improved our ability to provide structured training sessions, and allows everyone in the class to keep pace with the instructor. Trainings are easier to conduct and much more efficient using NetSupport. Highly recommended!"

"We use NetSupport at many of our schools at the Near North District School Board. I teach at William Beatty School and love it! It has made teaching computers much more manageable!"

"NetSupport has helped us a great deal, managing the desktops in our labs."

"NetSupport has provided our instructors with more time to actually teach, rather than canvassing the classroom assisting with individual issues. Having the ability to view and operate a student's computer from the instructor's chair allows the instructor to still provide individual attention as well as still being able to address the entire class. Being able to view and operate all the computers at once, or individually, helps the students stay on task and allows the instructor to provide a more thorough and extensive curriculum."

What exactly are you using it for? All new call centre staff receive training in the Clinical Assessment System (CAS) software used by frontline staff at NHS Direct. This takes place in our training room where each trainee has their own workstation. NetSupport School is used by the trainers to ensure that during a training session all computer screens display the same information as that on the trainer's screen. When trainees are working on tasks independently the trainers can then remotely monitor and review this activity, offering support as needed. What features do you particularly like? As mentioned above plus being able to disable an individual's or group's internet or email access. Did you look at any competition? If so why did you choose us? At the time of purchase (2/3 years ago) we were not aware of any competing products. Would you be happy to recommend this product? If so why? Yes, definitely. NetSupport School is an excellent product that has made a major contribution to the overall efficiency of our CAS training programme.

"We needed a program that allowed a teacher to monitor, control, instruct and assist every student in the classroom without needing a degree in computer science. NetSupport was amazing in the way that it has all these functions and more, with an easy to use interface that anyone could learn in less than one hour. A lack of control over the computers during a lesson was a real problem, especially for those teachers unfamiliar with a computer classroom. The ability to monitor what students are doing without having to be physically present at each PC is fantastic. We trialed a list of other remote management applications and they were either to expensive or missing important components. Netsupport was a class above the rest. Excellent presentation, easy to use functionality, great technical support and an abundance of useful features in a format that anyone could understand. NetSupprt School met all of our needs and offered solutions to problems we hadn't even thought of yet."

"NetSupport is WONDERFUL!! For a business classroom lab, it is just the ticket we needed to keep students on task and with a way to observe the instructor's demonstration without the use of a data projector. It is a great tool for the classroom."

"NetSupport School is an excellent teaching tool for demonstration purposes and I also use it to block students' computers when they should be studying for tests and also to monitor them when they are keying their assignments. It is great." "It is wonderful software. I use it almost daily for demonstration. It is very helpful in monitoring students as well."

"NetSupport gave control of the classroom back to the instructor. The lock feature is perfect for lecture time and the ability to monitor individual machines while the students work is invaluable."

"I'm so impressed with your company, it's employees and it's product that I'm telling all the other elementary school computer lab teachers about it. I love it. I'm discovering more and more about it everyday. The lady at tech support was very helpful. She explained the answer and assured me that I had indeed done it correctly. I hope you guys are around for a long time, because you have made my life at school so much easier. My kids love the chat feature of the program and with the file distribution feature, we're getting ready to make movies!! It's great!!"

"On the Royal School of Library and Informations Science we use the Netsupport School program in our day-to-day education of students. Our teachers and professors are using the facility to demonstrate professional tools of Librarianship and for theoretical education of our students. The software has the advantage of being fast when switching between the demonstration mode and releasing the students to use their computers on their own. Having the students computers in demonstration mode you optimize the concentration of the students. We experience the software to be easy configurating to our needs and easy to instruct teachers/professors to use. We can recommend the software to be used in class teaching."

"I use your product every day!!!! I also work under contract for Oracle. I am a cadre leader for 30 teachers....and while in LA a month or so ago with them, used NetSupport during training sessions. Although they had a NEWER version than mine in the training lab, I was still able to dazzle those teachers with your product. I have referred several people to NetSupport."

"We currently use the newest version of NetSupport in two of our 21-computer classrooms, and it is excellent! I have put in an order for sufficient licenses to equip another of our classrooms for fall. We're really impressed with the new quiz module that is a part of NetSupport School. We intend to use it initially in our challenge tests in the fall...once set, it takes the administrative headache away! You have an excellent product...keep up the good work with the upgrades and service!"

"Since we are located at two different sites, NSM has provided us with a tool to manage our servers from many different locations. This has significantly reduced our time out of office and reduced our response times to resolve issues." "The most used feature is the remote control. This has helped us keep our staff level very low while supplying our customers with excellent service. We also use this to support our Virginia site. This has reduced the need to have a help desk person physically there." "Since implementing NetSupport Manager, SLCC estimates they are saving around $100 a day and it has eliminated a need to hire a help desk person in the Virginia office, saving thousands of dollars a year. Their help desk response times have significantly improved and travel support costs have been reduced. With NetSupport Manager, SLCC has established a sleeker, more efficient department while cutting costs at the same time." "As for the cost savings, it paid for itself within two months of using it by not having to hire additional IT staff to support a remote location. This is a fantastic ROI. Minimum amount of training was needed to fully utilize the product."

"NetSupport School has really saved me time and makes the management of a 30 computer lab so much easier to do for students of all ages - whether they are preK students or teachers participating in a professional development workshop for technology credit." "I love the new features!" "This version is even easier to use than the previous one! I haven't had a chance to work with all the features yet, but I love the new "Lock" graphic, the Launch Applications, the Blank Student Screens, and the Login Feature to put a name with each computer!"

NetSupport School has been a tremendous asset to my computer classes and to our lab directors. It has provided an easy and efficient way to monitor and communicate with computers on our school network. We highly recommend it!

I really like NetSupport. It allows me to do more with my computers than most of my colleagues. Individual workstations now become true networked-multimedia platforms that take educating to a new level.

There isn't one particular feature that stands out. I like the total package. Your software allows us to have more than one tutor, and that feature is most important because we have two computer teachers in our lab. (One of the main reasons we switched from Altiris Vision.) We use the send and receive function a lot. I used to go around to each computer manually installing shortcuts etc... 35 times. What a time saver! I can give oral instructions to the younger students while they are working via the announce feature. They are so funny, they stop and look around and smile. They said it sounds like they are on an airplane. I have been telling the other technologists about your software. Many of them use a projector to teach from. NetSupport is far more engaging! We use it everyday to give instructions and the entire class pays attention, including kindergarten! Thanks for creating NetSupport. We couldn't teach effectively without it.

From the network administration side I can tell you that the program was breeze to install. That's exactly what I look when deploying new applications. As a network administrator I don't have the luxury of spending one or two days learning how to deploy an application. You've done a great job in developing a simple an effective installation process. Thanks!

The City College of San Francisco recently set up a Computerized Assessment Center. As part of our requirement, we evaluate several CBT software products and finally decided on NSS 6.0, we then later upgraded to 7.0. It is very user friendly and the tech support is always prompt and Courteous. My sales rep for NSS, Mr. Phil Austin, always follows-up on our questions and concerns. Overall, the product is very easy to set up, install, and train the faculty and staffs to use.

I cannot say enough positive things about Netsupport School. Three years ago, I was searching for remote control software that was geared for the teacher, and nothing kept the educational environment in mind... until I found Netsupport School. Not only does this software keep the classroom in mind, I cannot imagine teaching technology without it. It is by far the best Remote Control software there is - in any platform! I bought it for my school and since then, two other schools in the district have jumped aboard. We all love it, and could not teach without it. I feel like I owe half my salary to this software. After all, it does half the work! I cannot say enough... Thank you for this software. It is simply the best!

Thank You. I love this program. The kids must stay on task at their own computers to see what I want them to do. I break the tasks up into small segments and return the computer screens to them after each segment. There by no one gets lost. It is a tremendous resource for special needs students and slow readers. Every school that has multiple computers needs this program. It is better than the expensive smart boards, in my opinion.

We are a university, and as such, cannot address your survey questions about profitability and increased production. We purchased NetSupport for use in our Skills lab because we had a problem with students not staying on task during class. They would surf the net or check their email. NetSupport gave control of the classroom back to the instructor. The lock feature is perfect for lecture time and the ability to monitor individual machines while the students work is invaluable. I don't know how you can use this data as you market your product to businesses, but rest assured that we are happy with your product.

I have found NetSupport be an absolute lifesaver in running my middle school computer lab. Recently, I had to load photos for a project my students were working on. Instead of going from one computer to another (25 in all) loading the photos, I was able to load them in one shot, with just a few clicks of the mouse. When our district got slammed by the Blaster Worm last week, I was able to run the fix and install the patch remotely, again without having to sit an each computer individually. The ability to monitor and assist students as they work, collect their work and distribute files has made NetSupport the best software investment that our school has made.

Here are a couple of items I really like about NetSupport School: 1. Excellent tech support. They are always ready to either answer the questions and help solve the problems when I need them. If for some reason a solution cannot be achieved at that time, they work to find a solution and get back to me when the solution is found. 2. The ability to scan the whole classroom and ensure students are on task and working on the appropriate assignment. 3. The ability to lock out certain programs from the local computer 4. The ability to lock out certain internet sites from the computers 5. NetSupport School far exceeds all other classroom/lab control programs. I hope the five areas above help. If you need more details or some other format, let me know. I would be happy to help, as I am very pleased with NetSupport School.

We heard about NetSupport School from Google searches, then reviews, etc. It Contained the lab management features we needed. We ran demo versions of various products. NSS had the most features, implemented correctly, and was also the easiest to use. Tremendous cost savings and software that faculty can actually use.

My experience dealing with your company has been very positive and pleasurable. Feel free to edit any portion of the statement below. Thank you for asking us for our contribution. Sylvia Our school was one of those which did not see a need to buy a program like NetSupport. However, with our student population growing so much, it had become difficult to monitor all the students' work and use of the computers. Since we installed NetSupport, this task has become very manageable. The company offered great support and they were very prompt responding our emails. Phil Austin was very pleasant to deal with (unlike so many sales representatives!) I am just sorry we didn't do this sooner.

We have now used Net Support for 2 years. It continues to give us the computer monitoring that we need. I would recommend this product for any school system that needs to track their users and what they are doing on district computers.

We chose NetSupport School out of several competitor applications because it's features were comparable to much more expensive products. We were pleased to find that the application is very easy to learn from an administrative standpoint and that it has lower bandwidth requirements than other products we tested. We especially like the quizzing function. The sales and support staff were very responsive and gave us as much time as necessary to make the right classroom control application decision.

Our school uses NetSupport School to manage a computer lab with 30 PCs, which I maintain. I have discovered several benefits while using this network management software. It saves me considerable amounts of time; I no longer have to go from PC to PC to "Power-up" the lab by using the Client/Power Management/Power On feature. I can shut down the lab just as easily. I can send messages to all 30 workstations or to specific users using Client/Announce. I can observer user access using Client/View or demonstrate what I'm working on using Client/Show. Your software has been tremendously helpful. Thank you for keeping us updated and taking the time to find out if your software is performing to its highest potential.

In our organization we provide computer classroom training services from beginning Windows classes to advanced Air Force systems training. Because of the diverse types of training and personnel we provide services for, we face the challenge of constant software/files installations and removals along with keeping our PCs in working order from the hundreds of students that use them each month. Installing NetSupport School in our classrooms has been a great help to both our IT staff and our instructors. It was a simple quick installation and was easy to configure. With NetSupport School, our instructors can interact with each student in the room from their own workstation. They also have the ability to lock the keyboards and blank the monitors of an entire classroom with a couple of clicks of a mouse. This helps to keep students focused on what they are being taught and prevents them from poking around areas on the PC or web, which in the past has ended up with us rebuilding a few computers every month due to deleted or corrupted files. NetSupport School also gives Instructors and IT staff the ability to quickly and efficiently push files to all the PCs in the classroom from the instructor's workstation. Although I have not had a need of any technical support since we purchased this product over a year ago, I was surprised in being contacted by NetSupport who informed me about the new version 7. Since we also signed up for the maintenance and support agreement, we received the new version free of charge. I am looking forward to be able to block software programs and URL sites from student access using the new version.

We are extremely pleased with our purchase of NetSupport School. We are beginning a new year and are enjoying the ability to teach and monitor using the NetSupport School features. We are still learning more about our abilities, but we find it an excellent tool in our lab.

NetSupport is wonderful and it is fulfilling our needs but one. As I spoke to you on the phone as and idea that there be some way to lock out certain features for some users. This would really make it possible for me and the tech department to worry less about what someone may do when they are logged in. You said that they were working on new additions and I am hoping this is something that can be in a future upgrade. Still I love the Net Support and want to say to you and all at you company, Well Done!!!! You have all done a great job with this program.

NetSupport School has more than doubled our computer classroom efficiency by providing our teachers with the necessary tools to teach effectively and keep students on task. We probably would have shut down our lab if we had not found this product. Our teachers love being able to show their desktop to the students, exhibit students desktops to the rest of the class, see what students are doing on the computers in real time, as well as instantly lock down the computers when things get a bit out of hand. NetSupport School has removed our teachers' fear of using technology.